What gets said should be what’s heard; what gets heard should be what’s meant

13 agosto 2015

Unique insights into end-of-shift handoffs have been provided in two new studies. Authors conclude that in spite of a trend toward computerized checklists, face to face communication, including the opportunity to spontaneously ask and answer questions, plays an important role in improving the safety of patient handoffs.
http://www.sciencedaily.com/releases/2015/08/150813123453.htm

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