25 agosto 2014
For ‘credence services’ such as auto-repair, health care, and legal services, the benefit to the customers for the service is difficult to assess before and even after the service. A new study finds that in a credence services market, when more service providers care about the customer’s well-being, society as whole may actually be worse off.
http://feeds.sciencedaily.com/~r/sciencedaily/~3/50m3_iMLzMU/140825130311.htm
