No ‘heckler’s veto’ in online ratings of doctors, study shows

22 junio 2015

Doctors have many concerns about online crowdsourced ratings, which are intended to make patients better-informed consumers of health care, but this is a big one: They worry that complainers will be the most outspoken contributors to rating sites, skewing scores and resulting in a kind of heckler’s veto. A new study finds that that fear is unwarranted.