In many firms sales people spend as much time negotiating internally for lower prices as they do interacting with customers. A new study finds that firms should allow their sales people to ‘waste’ energy on internal negotiations. In fact, it says, firms should make the process wasteful on purpose.
http://feeds.sciencedaily.com/~r/sciencedaily/~3/mbcgIATmt80/141120141802.htm
Firms pressure sales people to invest in costly internal negotiations
20 noviembre 2014
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